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Confirmation Procedure and Cancellation Policy

Our Cancellation Policy

Every appointment at PALOMA is time set aside just for you, so your stylist can give you their full care and energy. To protect that time for every guest, we have a strict cancellation policy, and it applies to every booking without exception.

Confirming your appointment
Seven days before your appointment, we'll send you a confirmation message by your preferred contact method, text or email. Please reply YES to confirm or NO to cancel, or call us straight away if you need to reschedule. You're welcome to cancel or change your appointment at no charge any time before the day of your booking.

We'll make several attempts to reach you. If we still haven't heard from you by the day before your appointment, we will cancel your booking.

Same-day changes
If you cancel or change your appointment on the day, a fee of 50% of your expected bill applies. Your expected bill is the total of the services you booked for that day. If you paid a deposit when booking online, it goes towards this fee, and the remaining balance is payable.

Within 3 hours or no-show
If you cancel within 3 hours of your appointment, or don't arrive at your scheduled time, the full 100% of your expected bill is charged.

Before you rebook
Any cancellation fee must be paid in full before we can reschedule your next appointment.

Thank you for your understanding. Giving us notice lets us share that time with another guest and supports our team.